Complaints



 

If you have a complaint about JUS MAGIC, please contact our Customer Care team here:

  • via email
  • via Twitter to @JUS MAGIC_Heretohelp
  • via Facebook to facebook.com/JUS MAGIC/
  • via post to Just Magic Customer Care, Kemp House, 160 City Road, London, United Kingdom, EC1V 2NX

In the unlikely event that our Customer Care team are unable to resolve your complaint, and you are still not satisfied following the conclusion of our complaints handling procedure, then you may refer your complaint to the Retail Ombudsman which is a certified Alternative Dispute Resolution Provider (www.theretailombudsman.org.uk). We will respond to any complaint referred to us by The Retail Ombudsman:

 

  • via post to The Retail Ombudsman, 33 floor Euston Towers, 286 Euston Road, London, NW1 3DP (Tel: +44 20 3540 8063)
  • via email to enquiries@theretailombudsman.org.uk

Or, you may be eligible to lodge your complaint on the EU Online Dispute Resolution platform which is available at www.ec.europa.eu/consumers/odr