FAQS

 E-Mail: CustomerService@JusMagic.co.uk

 Kemp House, 160 City Road, London, United Kingdom, EC1V 2NX

 Free standard shipping
WorldWide
| Easy Free Returns

 Support forum provide
for over 24h,
every day.

FaQs. General Information

How do I return?

We have an easy and simple returns process please Click here to go to our Returns Center.

Enter your order number and email address in the fields above and click Start a Return Follow the screen instructions and select the items you want to return You will get a confirmation email with shipping guidelines

How soon will I get my refund?

Once your return is received and inspected, we will send you an email to notify you, we will then process your refund within 24 hours.

Legal identity

Jus Magic Limited

Kemp House, 160 City Road, London, United Kingdom, EC1V 2NX

Email address: Legal@JusMagic.com

Company register: Companies House

Company Registration number: 11138809

Are my card details secure?

The utmost care is taken to ensure that your card details are secure by encrypting your card number at the time when your order is placed. For further details, please click here.

Please do not e-mail your card details. No responsibility can be taken for the security of your card details when submitted via email and all such emails will be deleted without the order or request being processed.

How can I get in touch with your customer care team?

We aim to make shopping with Jus Magic easy and simple, but we know that you may have some questions so we’ve developed our Help area.

Hopefully, you’ll find the answers you’re looking for. However, if you need to contact us, we’re here 24 hours a day, 7 days a week. If you want to get in touch with us, just choose one of the contact options below so we can help you.

Online is what we do best at Jus Magic so we handle customer care enquiries mainly by email or social media. We don’t have a call centre, so we’re not set up for a high volume of telephone calls – however, once we’ve received your enquiry we’re always happy to give you a call if we feel that’s the best way to resolve your query.

We’re also expanding our live chat offering – so more and more customers have the chance to chat with us to resolve queries on the spot. You'll see this option below when we have advisors available to chat.

Be sure to include as much information as possible in your email, post or tweet so we can get back to you as soon as possible.

Is it safe to shop on your site ?

Absolutely Jus Magic places the highest value on your privacy and security. We take the protection and proper use of your personal information seriously, and take great care to safeguard information in our possession. For your protection, we DO NOT store credit card numbers in our database. Once the transaction is complete, we have no way of accessing your credit card number.

Jus Magic utilizes 256 bit encryption SSL Encryption to ensure a secure and worry-free shopping environment. SSL is the industry standard and the best software available for secure ecommerce transactions. We DO NOT store any of your credit card information.

We screen all received orders for fraud, unauthorized or illegal activity. Once the fraud has been identified, the proper authorities will be informed and legal action will be taken.

Sizing Guide?

Kids Size Guide Click here

Women Size GuideClick here

Men Size Guide Click here

Do you have a shop?

As we are a dedicated online retailer, we do not have a shop.

Do you have a catalogue?

We don’t currently print a catalogue.

How much do you donate to charity?

Thanks to your support, we will donate 5% of profits to charity.

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 - CONSENT

How do you get my consent? When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at sales@jusmagic.co.uk

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 - SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is permanently deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Google Analytics:

Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at

SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

IMPORTANT LEGAL NOTICE

These are the legal terms and conditions under which We supply the products (“Products”) listed on our website www.JusMagic.co.uk (“our site”) to you. Please read these terms and conditions carefully before ordering any Products from our site. Using our site indicates that you accept these terms and conditions together with our Privacy Policy and Terms of Us, regardless of whether or not you choose to register with us. If you do not accept these terms and conditions, our Privacy Policy or our Terms of Use, do not use our site. INFORMATION ABOUT US www.JusMagic.co.uk is operated by JusMagic.co.uk UK Limited (“We”). We are a company registered in England and Wales under company number 05723154 and with our registered office at 49/51 Dale Street, Manchester, England M1 2HF. Our UK VAT number is 185 4874 61. Our email address is customerservices@JusMagic.co.uk. SERVICE AVAILABILITY Some restrictions are placed on the extent to which We accept orders from specific countries. These restrictions can be found on our “Deliveries” page here. YOUR STATUS You may only purchase Products from us if: a) you are legally capable of entering into a binding contract with us (for example, in England and Wales you must be at least 18 years old); b) you are an authorised user of the credit or debit card used to pay for your order; and, c) are resident in a country that we deliver to (please see our “Deliveries” page herefor further information). HOW THE CONTRACT IS FORMED BETWEEN YOU AND US Once you have placed your order, you should receive an e-mail from us acknowledging that We have received your order (but please contact us if you do not receive this e-mail). Please note this does not mean that your order has been accepted. All orders are subject to availability and acceptance by us (which We may refuse for any reason). After you submit your order, we immediately contact your bank or card issuer for authorisation to take payment from your account. We will not process your order until payment has been received in full. If we accept your order We will confirm this to you by sending you a further e-mail confirming the Product is being processed ready for dispatch at which point the contract between us ("Contract") will be formed. As soon as you place your order, we start to process your order which means you will not be able to change it before delivery, but you may be able to return your Products under clause 8 of these terms and conditions or under our Returns Policy. From time to time We may make minor changes to a Product to reflect changes in relevant laws and regulatory requirements. These terms and conditions, and any Contract between us, are only in the English language. Please note that We may not necessarily keep a copy of your Contract. You should keep a copy of these terms and conditions and your order for future reference. DELIVERY Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then as soon as reasonably possible (depending on the delivery service you have selected). In any event, delivery will take place no more than 30 days after the day your Contract is entered into. If no one is available at your address to take delivery and the Products cannot be posted through your letterbox or left in a safe place, after three failed attempts, we may end the Contract and clause 13 will apply. Delivery of your order will be complete when We deliver the Products to the address you gave us and the Products will be your responsibility from that time. You will own the Products once We have received payment in full. The images of the Products on our site and in our other advertising materials are for illustrative purposes only. Your Products may vary slightly from those images. Although We have made every effort to display and print the colours of the Products accurately, We cannot guarantee that your computer's display of the pictures, or the pictures in our other advertising materials, accurately reflect the colours of the Products that will be delivered to you. Please note postcode restrictions apply. Check your eligibility here. INTERNATIONAL DELIVERY If you order Products from us for delivery to a destination outside the UK: a) your order may be subject to import duties and taxes which are applied when it reaches the delivery destination. Please note that We have no control over these charges and We cannot predict their amount. You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order. We will not be liable or responsible if you do not pay any such import duties or taxes; b) you must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law; and c) if you return any Products to us from a destination outside the UK, please ensure that the return parcel is marked clearly with the wording “Return to supplier” or wording having similar effect. PRICE AND PAYMENT The price payable for the Products shall be as shown on our site in pounds sterling (GBP), although please see clauses 7.5 and 7.6 for what happens if We discover an error in the price of any Product you order. Prices advertised on our site include UK VAT at the relevant rate chargeable for the time being, but exclude delivery charges which are payable in addition and shown separately during the checkout process. We can change the prices on our site at any time without notice, but changes will not affect orders which We have already accepted. However, if the rate of VAT changes after the date of your order, We will adjust the rate of VAT you pay unless you have already paid for the Products in full before the change in VAT takes effect. We accept payment by debit card, credit card or Paypal. We accept the following cards: Visa, VISA Electron, Mastercard, Maestro, American Express. You must pay for the Products (including all applicable delivery charges), and We will charge the card you have chosen to use to pay for your order once you reach the final billing page and submit your order. We immediately contact your bank or card issuer for authorisation to take payment from your account. If We accept and process your order where there is a pricing error that is obvious and unmistakable and which could reasonably have been recognised by you as a mispricing, We may end the Contract, refund to you any sums you have paid under the Contract and require the return of any Products provided to you. If you wish to apply a voucher code to your order, you must enter the relevant code during the online checkout process. Only one voucher code can be used per order and additional terms and conditions may apply in respect of each voucher code. We reserve the right to decline to accept any voucher code that is invalid for your order or that has expired. YOUR RIGHT TO CANCEL THE CONTRACT (EEA CUSTOMERS ONLY) If you are a consumer in the European Economic Area (“EEA”), you have a legal right to cancel a Contract if you change your mind until 14 days after you receive (or someone you nominate receives) the Products, unless the Products are split into several deliveries over different days in which case you will have until 14 days after the day you receive (or someone you nominate receives) the last delivery. If you wish to cancel a Contract under clause 8.1, you just need to communicate this to us within the timescale set out in clause 8.1. The easiest way to do this is to contact us by email at customerservices@JusMagic.co.uk or by post at JusMagic, PO Box 553, Burnley, BB1 9GD.You may use a copy of the cancellation form available here, but you are not required to do so. The right to cancel a Contract under clause 8.1 does not apply to pierced jewellery, underwear or swimwear if the hygiene seal is not in place or has been broken. If you cancel a Contract under clause 8.1 after the Products have been dispatched to you, you must return them to us. You must send off the Products within 14 days of telling us that you wish to cancel the Contract. We will pay the costs of your returns if you use our free returns service in accordance with the Returns Policy here, but if you do not use this service in accordance with our instructions then you will be responsible for the cost of returning Products to us. Please see our Returns Policy herefor further information about how to return Products to us. RETURNS As an alternative to using your rights under clause 8.1, you may wish to return an item using our free UK returns service. For further information on returns please see our Returns Policy YOUR RIGHT FOR A REFUND (EEA CUSTOMERS ONLY) If you are a consumer in the EEA and you cancel your Contract under clause 8.1, We will: a) refund you the price you paid for the Products. However, please note that We may reduce your refund to reflect any reduction in the value of the Products, if this has been caused by your handling them in a way which would not be permitted in a shop. If We refund you the price paid before We are able to inspect the Products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount; and b) refund any charges you have paid for delivery of the Products to you, although the maximum refund for delivery costs will be the least expensive delivery method We offer to your delivery destination; and c) make any refunds due to you by the method you used for payment: 14 days after the day on which We receive the Products back from you or, if earlier, the day on which you provide us with evidence that you have sent the Products back to us; or 14 days after you inform us of your decision to cancel the Contract Please see our Returns Policy herefor more information about returns and refunds. FAULTY PRODUCTS If you are a consumer, We are under a legal duty to supply Products that are in conformity with the Contract. Nothing in these terms and conditions will affect your legal rights in relation to Products that are faulty or defective. If you consider that any Product We have supplied is faulty or mis-described, please notify us using the contact details set out in clause 8.2.You must return such Products to us in accordance with our reasonable instructions and the Returns Policy , and if the Products are faulty or mis-described We will refund the price of the Products and the cost of delivery to you. OUR RIGHTS TO CANCEL THE CONTRACT We may end the Contract at any time by writing to you if: a) you do not make any payment to us when it is due; b) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the Products; or c) you do not, within a reasonable time, allow us to deliver the Products to you. We may also end the Contract in the circumstances set out in clause 7.5 or clause 7.6. If We end the Contract in any of the situations set out in clause 13.1, We will refund any money you have paid in advance for the Products We have not provided but We may deduct or charge you reasonable compensation for the costs We will incur as a result of your breaking the Contract. OUR LIABILITY If We fail to comply with these terms and conditions, We are responsible for loss or damage you suffer that is a foreseeable result of our breach or our failing to use reasonable care and skill, but We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the Contract was made, both We and you knew it might happen. We only supply the Products for domestic and private use. If you use the Products for any commercial, business or resale purpose, We will have no liability to you for any loss of profit, loss of business, loss of anticipated savings, business interruption or loss of business opportunity. We do not in any way exclude or limit our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation or any matter for which We may not exclude or limit our liability under any applicable law. EVENTS OUTSIDE OUR CONTROL We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control means any act, event, omission or accident beyond our reasonable control. If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract, We will contact you as soon as reasonably possible to notify you and our obligations under the Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, We will arrange a new delivery date with you after the Event Outside Our Control is over. You may cancel a Contract affected by an Event Outside Our Control if there is a risk of substantial delay. To cancel a Contract under this clause 14 please contact us using the details set out in clause 8.2. INTELLECTUAL PROPERTY RIGHTS All and any Intellectual Property Rights in the Products shall be owned by us or our licensors. All such rights are reserved. OTHER IMPORTANT TERMS Nothing in these terms and conditions shall affect your rights as a consumer under the applicable law in the jurisdiction in which you are resident. If We have to contact you, We will do so by in writing or telephone, using the contact details you provided to us in your order, unless you have asked us to contact you by any other means. When We refer in these terms and conditions to “in writing”, this includes e-mail. We may change these terms and conditions from time to time. The terms and conditions that apply to your Contract will be those that are displayed on our site when you place your order. We may transfer our rights and obligations under the Contract to another organisation. We will tell you in writing if this happens and We will ensure that the transfer will not affect your rights under the Contract. You may only transfer your rights or your obligations under these Terms to another person if We agree in writing. The Contract is between you and us. No other person shall have any rights to enforce any of its terms. Each of the paragraphs of these terms and conditions operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect. If We fail to insist that you perform any of your obligations under these terms and conditions, or if We do not enforce our rights against you, or if We delay in doing so, that will not mean that We have waived our rights against you and will not mean that you do not have to comply with those obligations. If We do waive a default by you, We will only do so in writing, and that will not mean that We will automatically waive any later default by you. Please note that these terms and conditions are governed by English law. If you are a consumer, this means a Contract for the purchase of Products and any dispute or claim arising out of or in connection with it will be governed by English law, except that if you are not resident in England then English law shall apply only to the extent that it does not override any mandatory laws of the country in which you have your usual place of residence. In respect of any dispute or claim relating to a Contract, if you are a consumer you and We both submit to the non-exclusive jurisdiction of the courts of England and Wales, but nothing in this clause shall limit your legal rights to bring actions against us or to require proceedings to take place in the country in which you have your usual place of residence. If you are not a consumer, you and We both submit to the exclusive jurisdiction of the courts of England and Wales. AFTER-SALES SERVICE Questions, comments or requests regarding these terms and conditions or our Products should be addressed to customerservices@JusMagic.co.uk. 2. If you have any complaints these should be addressed in writing to JusMagic by email to customerservices@JusMagic.co.uk or by post, Jus Magic, 118 Kirkstall Place Oldbrook Milton Keynes MK6 2XB. If you are not satisfied with how We have handled any complaint, you may wish to request that the complaint be referred for alternative dispute resolution (where an independent body considers the facts of the dispute and seeks to resolve it without you having to go to court). Disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform, which can be found here). JUSMAGIC PRIME – ANNUAL SUBSCRIPTION FOR UNLIMITED FREE NEXT DAY DELIVERY Cost - JusMagic Prime costs £9.99. Subscription – you can subscribe to JusMagic Prime from your desktop, tablet, mobile or android device. Membership – JusMagic Prime is valid for 12 months and is only available to individuals residing in the UK. JusMagic Account - you must have a registered JusMagic customer account and be logged in to your customer account to use JusMagic Prime. Availability - JusMagic Prime is available for delivery to UK addresses. Please note postcode restrictions apply. Check your eligibility The service in the following areas may take 3 – 5 working days: Channel Islands, Highlands & Islands of Scotland, Shetlands. Orders – you must place your order in accordance with JusMagic’s Next Day Delivery timescales. Unlimited – you can order with JusMagic Prime as many times as you like. Delivery - JusMagic reserves the right to alter the delivery service valid in this promotion at any time; in this case you will be offered the delivery service available at that time free of charge. Exclusions - The UK Next Day Evening Delivery service (10pm to midnight) is expressly excluded from JusMagic Prime. - Between Thursday 23rd November and Wednesday 29th November 2017 JusMagic Prime Next Day Delivery service will be unavailable. Terms & Conditions – You are responsible for using JusMagic Prime in accordance with the terms and conditions. Any breach will result in termination of your membership and no refund will be given. JusMagic reserves the right to accept or refuse membership and to change any terms and conditions at its discretion. JusMagic will inform you of any significant changes to these terms and conditions. All other applicable JusMagic terms and conditions apply. Personal use only - JusMagic Prime is for personal use only. Delay outside of our control - JusMagic will not be held responsible for any delay or failure to comply with our obligations if the delay or failure arises from any cause which is beyond JusMagic’s reasonable control. Termination - We may decide to terminate your JusMagic Prime account and you will be given a prorated refund based on the number of whole months remaining in your membership. We will not give any refund for termination related to conduct that we determine, in our discretion, violates these terms or any applicable law, involves fraud or misuse, or is harmful to JusMagic’s interests or another user. PROMOTION TERMS AND CONDITIONS Official JusMagic promotion codes entitle you to an offer on your online order from www.JusMagic.co.uk. To utilise your promotion code, click the "redeem a promotion code" button on the order summary page and enter the specific code. Please note, promotion codes can only be used once per transaction and cannot be used in conjunction with any other promotion or offer. Items from the ONELOVE Charity Collection are excluded from all promotions. Promotion codes are territory specific, remain our property, are not transferable and are not valid for the purchase of gift cards or gift vouchers. There is no cash alternative. Promotion codes and related offers are not open to employees of JusMagic.co.uk and we reserve the right to withdraw them and refuse or restrict any order at any time. Promotion codes are only valid on JusMagic.co.uk for payments made by residents of the United Kingdom and Ireland in Sterling, where enabled, Euros, US or Australian dollars. Payment by Euros, US or Australian dollars can be enabled by selecting the appropriate flag in the dropdown currency selection menu in the top right-hand corner on the homepage. GIFT VOUCHERS TERMS AND CONDITIONS You cannot purchase an Online Gift Certificate with another Gift Certificate If the amount of your Online Gift Certificate(s) does NOT cover the total order amount, you will need to pay the remainder of the purchase If the amount of your Online Gift Certificate(s) is for MORE than the total order amount, the balance will be stored with your JusMagic.co.uk account for your next purchase using the same Gift Certificate code. If you have any additional questions, please contact our Customer Service team Online Gift Certificates are non-transferable, non-refundable and are not redeemable for cash We cannot replace lost or stolen Online Gift Certificates.

SECTION 7 - COOKIES

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.

SECTION 8 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at customerservice@jusmagic.co.uk or by mail at

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